A door stuck open or a car trapped inside goes to the front of the list. Call, describe it in one sentence, and we will tell you when a truck can be there.
Your garage is standing open to the street, and everything in it is on display. This is the call that goes to the front of the list, because it is a security problem before it is a repair.
A spring went overnight and the door will not lift. Sometimes the door can be opened safely by hand and sometimes it absolutely cannot, and the difference is worth a phone call before anyone pulls on anything.
Off its track, or down a cable. The door is hanging on fewer points than it was built for. Leave it where it is and stay out from under it. This one can come down.
A bumper into a closed door usually bends more than it appears to. If the door still moves, leave it where it is anyway. Running a struck door is how one damaged panel becomes three.
Each card above opens the what-to-do-right-now page for that situation. The full set is under common problems.
One sentence is usually enough. We will tell you on the phone whether it is safe to touch the door before we arrive.
For right now, based on where the trucks actually are. Emergencies displace scheduled work.
Secured and stable before anything else, so the house is not standing open while parts are discussed.
Same list as any scheduled job, written out on the cost page. A 7pm call is priced from it exactly like a 9am one.
Hours are 7:00 AM - 8:00 PM, Sunday through Friday. Closed Saturday.
Yes. A door stuck open, a trapped car, or a door hanging off its track goes to the front of the list, and same-day is the norm when you call before early afternoon. We are open 7:00 AM - 8:00 PM, Sunday through Friday, and closed Saturday.
The job costs what the job costs, from the same price list as any scheduled visit, and you approve the number before work starts. An evening call is priced the same as a morning one.
Pull the red disconnect cord and try lowering the door by hand. If it comes down smoothly, close it and lock the manual latch if there is one. If it resists or feels heavy, leave it up, move valuables out of easy view, and park the car across the opening if you can.
Call and you get a real window for today rather than a number printed on a page. We are based in San Mateo and most of what we cover is a short drive from it, and an emergency displaces scheduled work.
Call before early afternoon and we can usually get out the same day.
Call (650) 376-6070